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Casino Rules


The following Rules and Policies are for users' protection and benefit.  They form an agreement between IslandCasino Sportsbook and Casino and its members.  Please read the following carefully.  By registering and wagering on the Casino games and/or in the Sportsbook, you indicate full acceptance and understanding of the rules.

Laws regarding gambling vary throughout the world, and it is the responsibility of each player to ensure he or she understands and fully complies with any laws or regulations relevant in their own countries or states.  All members of IslandCasino Sportsbook and Casino must be at least 18 years of age.

The personal identity and details of all members will remain confidential. IslandCasino will not report wagering information on behalf of any member.  This is the sole responsibility of each member.

Members are solely responsible for their account transactions and should keep their account information confidential.  Should a member give away, share, or lose his or her account number and/or password, IslandCasino Sportsbook & Casino will not be held liable for any claims regarding that account.

All accounts must have a correct contact phone number listed in their account information on the date(s) of all deposits.  Use of an invalid phone number is grounds for possible forfeiture of any/all winnings and bonuses. 

All accounts that use the Internet to place wagers must have a valid e-mail address on file.  Failure to have a valid e-mail may result in the account being frozen or closed.

All wagers are final once accepted by IslandCasino and confirmed by the player, either over the phone or online.

Members are responsible for checking all of their sports, horses, and lotto wagers in the review bets section.  No Internet wager claims will be accepted without a ticket number.

All Internet wagers must be placed through the user interface provided by IslandCasino on its web pages.  Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden.  In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.

If a player believes that IslandCasino has posted an erroneous line, or time error, the player should notify IslandCasino immediately to verify if the line/time is correct.

Past-posting is considered stealing and will be dealt with in the harshest manner possible.  A player will never benefit from betting on events with time errors.

A bet made after an event begins based on occurrences that have developed while in-play, is considered a "past-post", and will be handled as blatant theft.  This applies for all regular game lines or when play resumes in live wagering.  All events intended for in-play offering will be noted as such on the wagering option.

Limits on each wagering option are reset within a few minutes of a wager being posted. Limits also reset immediately when the line on the selection has moved. Management reserves the right to refuse or limit any wager. Use of multiple accounts to circumvent online limits is prohibited.

Both Racebook Platforms featured by Sportbet pay track odds up to the maximum odds displayed for each racebook in the corresponding section. Please see Rebate Racebook Payouts or Plus 10% Racebook Payouts for maximum odds paid for different wager types and maximum net profit per race.

Be aware that our Racebook Platforms pay TRACK ODDS. Track consolation pay outs, if offered by the track, will be given as shown in track results. If no pay out is provided by a track, tickets will be refunded. Carry overs or pool type pay outs listed by the track will not be offered by IslandCasino Racebooks. No claims upon pay outs will be accepted without the odds being displayed in the track's site

Individual payouts in the Bonus Casino do not always pay as much as standard casino payouts.  Some games have specific options which pay less, so other options can pay more.  Players are responsible for checking the payout charts for each game before playing.

Rewards earned after deposits and sportsbook/casino transfers are only valid if the amount deposited remains active in the account for 30 days.  Winnings may be redeemed as desired.

Redemption requests processed on Mondays between 9:00 AM EST and 1:00 PM EST may not incur in a transaction fee only if the method is eligible for it.  Payment methods with a fee of $40 or less will get processed free of charge if no pay outs have been sent in the previous 30 days and if sent on a Monday morning. You are allowed to one free withdrawal every 30 days only.  If you wish to wait until Monday to have your redemption processed, you must contact Customer Service at the time of your request via Live Help.  You may also call 1-800-243-7890.  Any payout request that does not qualify to be sent for free will be processed immediately with the corresponding fees applied. Visit our redemption rules and reload restrictions page to learn more.

Transfers from IslandCasino Sportsbook & Casino to the IslandCasino Poker Room are considered redemptions for bonus application purposes.  Transfers from the IslandCasino Poker Room to the IslandCasino Sportsbook & Casino are considered deposits for bonus application purposes.  Chip dumping schemes in order to manipulate bonus offerings or defraud merchant processors will result in all accounts involved being deleted.

Promotions sponsored by IslandCasino & featured by an affiliate site are subject to ten time roll over plus a 30 day hold on pay outs. All Redemption Rules and Reload Restrictions apply. IslandCasino promotions are exclusive and cannot be combined with any other promotions.

Management reserves the right to confiscate the bonus, affiliate earnings and/or applied transaction fees in any account(s) deemed to be taking advantage of our program.

All existing customer bonuses are manually approved and entered into the system by the customer service department.  You must contact IslandCasino via live help, e-mail or over the phone to have your bonus entered.

Rollover amounts for each wager are based on the lesser amount of risk or win in each selection.

Customers may only have one AND ONLY ONE account number in their name in the 5Dimes Group family of books. The 5Dimes Group includes 5Dimes.com, Sportbet.com, IslandCasino.com, VietBet.com, Chinesebookie.com, and BetAnySports.com.  Also, if bonuses are involved, customers may only have one AND ONLY ONE account number per household, email address, phone number and IP address without prior permission from management.  Bonuses will be removed from all unapproved accounts deemed to be from one entity.  Use of multiple account numbers or names in order to receive bonus promotions, referral awards, or exceed limits is forbidden and may result in the forfeiture of ALL funds received/won as a result of these actions.  Contact customer service if you have lost your account number or password. LIVE HELP

Most events are graded immediately upon completion.  Other events require extensive research and language translation to determine a final score.  Use Live Help to report any score of an event you need to have graded.  Please include a link or source of the score so we can process your wager(s) immediately.

IslandCasino reserves the right to correct grading errors at any time.  Incorrect payouts due to grading/software error and any additional earnings from those payouts are subject to voiding/forfeiture.

If an account reaches a negative balance due to the re-grade of an event, all in-progress pending wagers will stand and be honored.  Since winning wagers in this instance will be honored, immediate settlement of losing wagers is also expected. 

IslandCasino reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Additional funds that were not intended to be credited into a customers' account will be reverted upon discovery of the inaccuracy and any additional earnings from those funds are subject to voiding/forfeiture.

Customers are responsible for settling all negative accounts.  "Ignorance", "I wouldn't have made that last bet if I knew my balance would have been negative", or "It's not my fault the wager was graded wrong", will not be accepted as excuses for non-settlement of negative balances. 

IslandCasino reserves the right to reverse fees covered on deposits.  This will be done without prior notice if little or no play is made between deposits and redemptions.  It is up to IslandCasino sole discretion to determine appropriate play on a case by case basis.  IslandCasino is not to be used as a "go-between" for money movement between processors or other operations.
    
IslandCasino assumes no liability for funds once released and received by any monetary transfer agent, institution, or company. 

No agents are directly employed by IslandCasino. In case you have any discrepancy with your balance, your Agent, not IslandCasino, is the one responsible for handling it.  Agents who attempt to solicit customers via posting forums, e-mail spamming, or cold calling will have their agent account terminated immediately.

All rules, regulations, and payoffs contained herein are subject to change and revision by the management without prior written notice.

See Sportsbook Betting Rules for the types of wagers and specific rules for the sports wagering.

If you are interested in becoming a IslandCasino Affiliate, you must agree to the following IslandCasino Affiliate Program Terms and Conditions

For more assistance please contact our Customer Service Staff via LiveChat or call 1-800-243-7890

 

CUSTOMER SERVICE
1 800 243 7890
1 800 305 3517
NEW ACCOUNTS
1 877 332 7501
SPORTS WAGERING
1 877 800 7529
1 800 442 0151
1 866 924 3772
HORSE WAGERING
1 800 761 1253
FAX
1 800 559 7417
LOCAL PHONE
506 2225 6716
E-MAIL
help@islandcasino.com
 
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