Help Banking Center!!!

1. How do I collect my winnings?

You can use the Internet and go to the Casino Cashier to fill your Withdrawal Request or call our Customer Service Department 7 days a week from 8am to 1 pm EST and we would be happy to process your redemption.

2. Does Islandcasino have anyone located in the U.S. who can take my money and pay me my winnings?

No, all transactions take place outside of the United States. However, once the transaction has been completed then the funds can be sent to you in a variety of ways. Your funds arrive right at your doorstep or in your bank account.

3. Do I earn interest on my money that is on deposit?

No. Neither you nor Islandcasino receives interest on your deposits. You have the right to manage your account balance, as you see fit.

4. Can I send US Dollars or do I have to use another currency?

Currently, Islandcasino only operates with United States of America Dollars. Your deposit, wagers, and winnings are all in US Dollars. For your deposit we accept major credit cards, certified checks, Direct Transfer , and bank wire.

5. Is the money in my account US Dollars?

Yes, all customer funds stay in a US Dollar account.

6. Am I assessed a penalty if my account balance drops below a certain dollar amount?

No, there are no minimum balance requirements at Islandcasino.
However, if your balance drops below the minimum bet amount, you will not be able to play until your account is replenished.

7. Do you send out account statements?

We do not send out account statements of any kind. Your account balance is reviewed each and every time you call in to make a wager and any discrepancies are resolved as soon as possible.

8. Are my winnings reported to any government agency?

Absolutely not.

9. Do you recommend that I report my winnings on my income taxes?

You need to be familiar with your country's tax law. We suggest you talk to a qualified person in your country.

10. Can I claim my losses on my taxes?

You need to be familiar with your country's tax law. We suggest you talk to a qualified person in your country.