The following Rules and Policies are for users' protection and benefit. They form an agreement between IslandCasino and its members. Please read the following carefully. By registering and wagering on the Casino games and/or in the Sportsbook, you indicate full acceptance and understanding of the rules.
By registering and wagering on the Casino games and/or in the Sports offerings, you indicate full acceptance and understanding of all General and Sportbook rules as well as all of our featured products' rules.
When accepting and agreeing to our Rules and Policies at the registration page, you consent that IslandCasino may send you regularly information and updates of our products, services, promotions and other important notifications via the following channels of communication: regular mail, e-mail, text messages and phone calls. If you wish to withdraw your consent or otherwise indicate that you prefer a particular media, please contact Customer Service via Live Chat to indicate your preference.
IMPORTANT! We have added the Device-based Authentication Service as another security layer against Cybercriminals use data breaches and phishing attacks. We strongly advise you to please implement this security measure.
Bitcoin Exclusive users will be required to activate the Device-based Authentication Service prior entering any payout requests. Customers that are NOT Bitcoin Exclusive users but have high balances, or long time customers using Bitcoin payouts for the first time, will be required as well to activate the Device-based Authentication Service prior requesting Bitcoin payouts.
Laws regarding gambling vary throughout the world, and it is the responsibility of each player to ensure he or she understands and fully complies with any laws or regulations relevant in their own countries or states. Customers from France, Portugal, Hungary, United Kingdom and Ukraine are not allowed to register/play with any of the IslandCasino. All members of IslandCasino must be at least 18 years of age.
See Sportsbook Betting Rules for the types of wagers and specific rules for the sports wagering.
For deposit and payout purposes, the name on file must match the name listed in your legal ID. Once the account is created, the name in the account CANNOT be modified or updated.
All accounts must have a correct contact phone number listed in their account information on the date(s) of all deposits. Use of an invalid phone number is grounds for possible forfeiture of any/all winnings and bonuses.
Management reserves the right to request for identity and/or address verification of an account holder at any given time without prior notice. Failing to provide valid and legitimate documents could lead to account closure and the forfeiture of any/all winnings and bonuses.
The personal identity and details of all members will remain confidential. IslandCasino will not report wagering information on behalf of any member. This is the sole responsibility of each member.
In order to receive Live Assistance through phone, email or Live Chat, you must provide your account number and password to the representative. Keep in mind that the password needs to be provided if the information you are requesting requires specifics pertaining to your account only. Please take in consideration that passwords with offensive or pejorative terms will automatically ban your account from live assistance.
IslandCasino recommends you change your password at least every 60 days. To change your password, log into your IslandCasino Account using your current Username and Password. Click on "Account" from the top navigation menu, then "Change Password". You will then click "Send Code". IslandCasino will send a verification code to the email address we have on file. Once you receive the email from IslandCasino, click on the link within the email to complete the verification process. This will return you to the IslandCasino homepage where you will log back into your account with your current Username and Password. Click on "Account" from the top navigation, then "Change Password". You will then enter your new password.
Members are solely responsible for their account transactions and should keep their account information confidential. Should a member give away, neglect, share, or lose his or her account number and/or password, or has not activated the Device-based Authentication Service, Islandcasino Sportsbook & Casino will not be held liable for any claims regarding that account.
All accounts that use the Internet to place wagers must have a valid e-mail address on file. Failure to have a valid e-mail may result in the account being frozen or closed.
Customers may only have one AND ONLY ONE account number in their name in IslandCasino.com. Also, if bonuses are involved, customers may only have one AND ONLY ONE account number per household, email address, phone number and IP address without prior permission from management. Bonuses will be removed from all unapproved accounts deemed to be from one entity. Use of multiple account numbers or names in order to receive bonus promotions, referral bonuses, or exceed limits is forbidden and may result in the forfeiture of ALL funds received/won as a result of these actions. Contact Customer Service if you have lost your account number or password. Live Chat.
All wagers are final once accepted by IslandCasino and confirmed by the player, either over the phone or online.
Members are responsible for checking all of their sports, horses, and lotto wagers in the review bets section. No Internet wager claims will be accepted without a ticket number.
All Internet wagers must be placed through the user interface provided by IslandCasino on its web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
Most events are graded immediately upon completion. Other events require extensive research and language translation to determine a final score. Use Live Chat to report any score of an event you need to have graded. Please include a link or source of the score so we can process your wager(s) immediately. Please note we only use official sites for grading purposes.
On Mondays, between 8AM EST and noon EST, the system runs end of the week computations. Grading of sportsbook wagers cannot occur during that time. Please refer to Rolling If-Bets to have action on games which winnings are pending to be added to your account.
IslandCasino reserves the right to correct grading errors at any time. If an account reaches a negative balance due to the re-grade of an event, all in-progress pending wagers will stand and be honored. Since winning wagers in this instance will be honored, immediate settlement of losing wagers is also expected.
If a customer believes there has been an error on the grade/scoring of any of the tickets posted in his/her account, the player must submit the request of revision with our Customer Service Staff within the same week or a maximum of 7 days of the event in question conclusion. Claims submitted after that period will not be considered.
IslandCasino reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Funds that were not intended to be credited into a customer’s account will be reverted upon discovery of the inaccuracy.
Customers are responsible for settling all negative accounts. "Ignorance", "I wouldn't have made that last bet if I knew my balance would have been negative", or "It's not my fault the wager was graded wrong", will not be accepted as excuses for non-settlement of negative balances.
If a player believes that IslandCasino has posted an erroneous line, or time error, the player should notify IslandCasino immediately to verify if the line/time is correct.
A bet made after an event begins based on occurrences that have developed while in-play, is considered a "past-post", and will be handled as blatant theft. This applies for all regular game lines or when play resumes in live in play wagering. All events intended for in-play offering will be noted as such on the wagering option.
IMPORTANT! Professional card counters are prohibited. If you are found to be a professional card counter, your account is subject to immediate closure and all winnings will be forfeited.
Limits on each wagering option are reset within a few minutes of a wager being posted. Limits also reset immediately when the line on the selection has moved. Management reserves the right to refuse and/or limit any wager, or lower overall account betting limits at any time as a permanent or provisional measure. Use of multiple accounts to circumvent limits is prohibited.
Management reserves the right to allow or deny electronic funding methods or any gaming features offered in our sites when verification irregularities/difficulties arise or issues with offshore establishments are reported to be related to your account (regardless if these reports are valid or invalid) or other evidence suggest it. Credit card refunds could incur in a fee of up to $45 per individual credit card charge and will be issued upon Management's discretion.
The advantage of free/discounted payouts will be permanently revoked for customers who have been found abusing our Bonus Programs. This advantage will also be permanently revoked for accounts that have violated or transgressed rules/policies related to any feature/benefit offered in our sites (sportsbook, casinos, lottery, poker, racebooks, funding methods, etc).
Both Racebook Platforms featured pay track odds up to the maximum odds displayed for each racebook in the corresponding section. Please see Rebate Racebook Payouts or Plus 10% Racebook Payouts for maximum odds paid for different wager types and maximum net profit per race. Track consolation pay outs, if offered by the track, will be given as shown in track results. If no payout is provided by a track, tickets will be refunded. Carryovers or pool type payouts listed by the track will not be offered by IslandCasino Racebooks. No claims upon payouts will be accepted without the odds being displayed on the track's site.
Pool manipulation attempts in Horseracing will lead to account suspension and earnings from these types of schemes are subject to voiding/forfeiture.
Individual payouts in the Bonus Casino do not always pay as much as standard casino payouts. Some games have specific options which pay less, so other options can pay more. Players are responsible for checking the payout charts for each game before playing.
Professional card counters are prohibited. If you are found to be a professional card counter playing in our Live Dealer, your account is subject to immediate closure and all winnings will be forfeited.
Customers from North America are required to complete at least a ONE time rollover of the deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions.
Customers from outside of North America are required to complete at least a TWO time rollover of the deposited amount in order to have a payout processed without incurring on a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions.
IslandCasino reserves the right to reverse fees covered on deposits. This will be done without prior notice if little or no play is made between deposits and redemptions (rollover not met). It is up to IslandCasino sole discretion to determine appropriate play on a case by case basis. IslandCasino is not to be used as a "go-between" for money movement between processors or other operations.
Rollover amounts for each wager are based on the lesser amount of risk or win in each selection.
Redemption requests processed on Mondays between 9:00 AM EST and 1:00 PM EST may not incur in a transaction fee only if the method is eligible for it. Payment methods with a fee of $40 or less will get processed free of charge if no payouts have been sent in the previous 30 days and if sent on a Monday morning. You are allowed to one free withdrawal every 30 days only. If you wish to wait until Monday to have your redemption processed, you must contact Customer Service at the time of your request via Live Chat. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free will be processed immediately with the corresponding fees applied. Visit our Redemption Rules and Restrictions page to learn more.
IslandCasino assumes no liability for funds once released and received by any monetary transfer agent/agency, institution, or company. Once you request a payment to be sent to you by any of the options listed in our Banking Center section, you agree to the terms and conditions displayed in the IslandCasino’ info pages that correspond to the processor issuing your redemption.
New accounts are defaulted to our #1 Bonus Plan, the Point Mover Special Bonus Program. If free play bonuses, cash-backs, or any other of our bonus program is more of your liking, contact Customer Service via Live Help to check your eligibility on switching bonuses programs. If you wish to switch Bonus Programs after redemptions have been processed, you must cover or exceed with deposits the withdrawn amount in order to be allowed a Bonus Program switch of your account. Management reserves the right to deny a Bonus Program switch at any time.
All existing customer bonuses are manually approved and entered into the system by the customer service department. You must contact IslandCasino via Live Chat, e-mail or over the phone to have your bonus entered.
Bonuses earned after deposits and sportsbook/casino transfers are only valid if the amount deposited remains active in the account for 30 days. Winnings may be redeemed as desired.
Transfers to third party vendors (Poker Rooms and Sports Pools), are considered redemptions/deposits for bonus application purposes. If your account has registered transfers with third parties, prior payouts the action will be revised by the corresponding third party in order to ensure legitimacy of the winnings/losses (it can take up to 24 hours). Chip dumping schemes will always result in all accounts involved being deleted and any profited funds forfeited.
Management reserves the right to confiscate the bonus, affiliate earnings and/or applied transaction fees in any account(s) deemed to be taking advantage of our program.
Management reserves the right to remove a player from a bonus program at anytime. Please review our Free-Play and Bonus Rules here.
Customers from outside of North America who choose the Cash Back Bonus option are limited to participate in only the 20% Cash Back Bonus option. Customers from outside of North America are required to fulfill 30 days of activity before qualifying for a Cash Back Bonus. The Cash Back Bonus must be rolled over twice before having a payout approved. Affiliate and cash back schemes will result in not only an account being eliminated from the program, but will also be responsible for fees incurred for all deposits and payouts being applied directly to the players account and/or the affiliates account.
All rules, regulations, and payoffs contained herein are subject to change and revision by the management without prior written notice.
If you are interested in becoming a IslandCasino Affiliate, you must agree to the following IslandCasino Affiliate Program Terms and Conditions.